Questions Fréquemment Posées

We combine the expertise of native French speakers with innovative online teaching methods. Our small class sizes (maximum 6 students), personalized approach, and focus on practical communication set us apart. All our instructors are certified educators with extensive teaching experience, and we emphasize cultural immersion alongside language learning.

Not at all! We offer courses for complete beginners (A1 level) through advanced learners (C2 level). Our placement assessment will help us determine your current level and recommend the most appropriate course for you.

You'll need a computer or tablet with a stable internet connection, a webcam, and headphones or speakers. We use Zoom for our live classes, which is free and easy to use. Our team will provide technical support to help you set up before your first class.

We offer flexible scheduling with classes available 7 days a week. Group classes have set times, but you can choose the schedule that works best for you. Private tutoring sessions can be scheduled at your convenience. We accommodate all time zones to serve our international student community.

Group classes are typically 60-90 minutes, depending on the course level. Private tutoring sessions can be 45, 60, or 90 minutes based on your preference. We also offer intensive courses with longer daily sessions for faster progress.

Yes! We understand that schedules change. You can reschedule private lessons with 24 hours' notice. For group classes, you can transfer to a different time slot if space is available. Contact our student support team for assistance with schedule changes.

Group classes (maximum 6 students) provide collaborative learning and peer interaction at a more affordable rate. Private tutoring offers one-on-one attention with a completely customized curriculum focused on your specific goals and pace. Many students combine both for optimal results.

First, schedule a free consultation with our team through our contact page. We'll assess your level, discuss your goals, and recommend the best course for you. Once you've chosen a course, we'll guide you through the simple enrollment process and help you get started.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Payment plans are available for longer courses. All transactions are secure and encrypted.

Yes! We offer a free 30-minute trial lesson so you can experience our teaching method and meet one of our instructors before committing. Contact us to schedule your free trial.

We offer a 14-day money-back guarantee. If you're not satisfied with your course within the first two weeks, we'll provide a full refund. After this period, prorated refunds are available for unused lessons. See our Terms of Service for complete details.

This depends on many factors including your starting level, study intensity, and practice outside of class. Generally, with consistent study (3-4 hours per week), students can reach conversational fluency (B1-B2) in 6-12 months. Our personalized approach helps optimize your learning pace.

Yes! Upon successfully completing any of our courses, you'll receive a certificate of completion indicating your course level. For official language certification, we also offer DELF/DALF exam preparation courses.

All digital materials are included: textbooks, workbooks, audio files, video lessons, and supplementary resources. You'll have lifetime access to course materials even after completion. Physical textbooks can be purchased separately if desired.

Absolutely! We provide access to our online learning platform with interactive exercises, vocabulary practice, and cultural content available 24/7. You can also join our student community for language exchange and practice sessions with fellow learners.

Our technical support team is available during all class times to help with any issues. We also provide detailed setup guides and pre-class tech checks. If you miss a class due to technical problems on our end, we'll schedule a makeup session at no charge.

Yes! Instructors are available via email for questions between classes. Response times are typically within 24 hours on weekdays. For urgent matters, our student support team is available during business hours.

Group class recordings are available for students who miss a session or want to review material. Private tutoring sessions are recorded only upon request. All recordings are available for 30 days after the class.